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KMID : 0379220220420010051
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Journal of Korea Gerontological Society
2022 Volume.42 No. 1 p.51 ~ p.71
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The Effect of Long-Term Care Workers’ Competence on Visiting Care Service Quality: Applying a 3-level multi-layer Model
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Cho Han-Ra
Yeo Yeong-Hun
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Abstract
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The purpose of this study is to determine whether the competence of long-term care workers affects the quality of visiting care services. A three-level multi-layered model(Level 1: User, Level 2: Care-giver, Level 3: Social Worker) was analyzed using combined data of 228 visiting Care service users, 164 care-givers, and 72 social workers collected through allocation sampling by region in 14 cities and counties in Jeollabuk-do. The main research results are as follows. Firstly, It was found that the competency of social workers had a significant effect on quality. In the case of Care-giver competency, the significant influence disappeared after social worker competency was input.
Secondly, As a result of examining quality by dividing it into sub-factors, it was found that only the social worker’s competency had a significant effect on quality 1(reliability and responsiveness), and quality 2(empathy) showed that the influence of both social workers and care-givers was significant. The above research results indicate that the role of social workers, which has not been noticed in the quality research of visiting care services, is more important than the role of care-givers. Based on these research results, measures were proposed to improve the competency of care-givers and social workers and to provide good care.
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KEYWORD
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Quality, Competency, Care-givers, Social workers, Visiting care service
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